Terms & Condition

Last Updated: June 28, 2025

Welcome to Freegi! These Terms and Conditions (“Terms”) govern your use of our website and the purchase of fruits and vegetables offered by PRISTINE CONSUMER GOODS PRIVATE LIMITED (“Company,” “we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not access or use the Service.

1. Company Information

Legal Name:
PRISTINE CONSUMER GOODS PRIVATE LIMITED

Registered Address:
Shop No 10, Huda Colony, Sector 46, Gurugram, Haryana 122022

Contact Email:
contact@freegi.store

2. Eligibility

By placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

3. Products

We sell fresh fruits and vegetables online. Product images are for illustration purposes only. Actual products may vary slightly due to seasonal availability and supply conditions.

4. Orders

  1. Orders can only be placed through our website.
  2. Guest checkout is not permitted; you must create an account to place an order.
  3. Once an order is placed, cancellations are not accepted under any circumstances.
  4. We reserve the right to refuse or cancel any order at our discretion.

5. Delivery Policy

  1. We deliver only within Gurugram.
  2. You can select your preferred delivery slot at checkout.
  3. Deliveries are fulfilled on the same day or next day, depending on the selected slot and product availability.
  4. Delivery is free of charge.
  5. You are responsible for ensuring someone is available to accept delivery at the specified address and time.

6. Payment

We accept the following payment methods:

  1. UPI
  2. Credit/Debit Cards
  3. Digital Wallets
  4. Cash on Delivery (COD)

Full payment must be made at the time of order placement or upon delivery if using COD.

7. Returns and Refunds

Due to the perishable nature of fruits and vegetables, we do not accept returns.

Refunds or replacements are available only if:

- You receive the wrong items.

- Products are stale or damaged at the time of delivery.

To request a refund or replacement, you must:

Contact us at contact@freegi.store within 12 hours of delivery.

- Provide clear photographic evidence of the issue.

If your claim is approved, we will arrange a replacement or refund using your original payment method.

8. Limitation of Liability

  1. We strive to ensure products are fresh and of high quality, but we make no warranties beyond those implied by law.
  2. We are not liable for any indirect, incidental, or consequential damages arising out of your use of the Service.
  3. In no event shall our total liability exceed the total value of your order.

9. Intellectual Property

All website content, including images, text, logos, and designs, is the property of PRISTINE CONSUMER GOODS PRIVATE LIMITED and protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written consent.

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Haryana.

11. Changes to Terms

We may update these Terms at any time. We will notify you by posting the updated Terms on our website. Your continued use of the Service constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms, please contact us:

Email: contact@freegi.store

By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.